Shipping policy

Last updated: September 24, 2026

THE PAW EDIT works with trusted fulfillment partners to ship our curated pet essentials directly to you. Here's what to expect after you place an order.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Processing covers confirming your order, preparing your items and handing them to the carrier. You'll receive an order confirmation email as soon as you check out.

Delivery time

After processing, most orders are delivered within 7 to 15 business days. Delivery times are estimates, not guarantees, and can vary by destination, carrier and time of year. During busy periods such as holidays and major sales, please allow a few extra days.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the items in your cart. You'll always see the final shipping cost before you pay.

Where we ship

We ship to the countries available at checkout. If your country isn't listed, we're unable to deliver there at the moment.

Orders with more than one item

Our products ship from different partner warehouses, so an order with several items may arrive in separate packages on different days. Each package has its own tracking number where available, and you won't be charged extra for split shipments.

Order tracking

When your order ships, we'll email you a shipping confirmation with your tracking number. You can follow your parcel from that email, from your account, or on our Track your order page. Tracking can take 2 to 5 business days to show updates after the first scan, especially for international shipments.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. Unless these are collected at checkout, they are the responsibility of the recipient. Customs checks can add time to delivery and are outside our control.

Your delivery address

Please make sure your shipping address is complete and correct before you place your order. If you spot a mistake, contact us straight away: we can change the address only if the order hasn't shipped yet. We aren't responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a parcel is returned to us for this reason, we can reship it once the extra shipping cost has been paid.

Delayed, lost or damaged parcels

No tracking updates: if your tracking hasn't changed for 10 business days, contact us and we'll look into it with the carrier.
Not delivered: if your order hasn't arrived within 30 days of the latest estimated delivery date, contact us. If the parcel is confirmed lost, we'll send a replacement or issue a full refund.
Marked as delivered but missing: please check with neighbors, your building's reception and your local post office, then contact us within 7 days of the delivery date.
Arrived damaged: see our Refund Policy for free replacements and refunds.