Refund policy

Last updated: September 24, 2026

We want you and your pet to love every item from THE PAW EDIT. If something isn't right, this policy explains how returns, refunds and replacements work.

30-day returns

You can request a return within 30 days of the date your order was delivered. To be eligible, the item must be unused, unwashed and in the same condition you received it, in its original packaging with any tags attached. You'll also need your order number or proof of purchase.

How to start a return

Contact us through our contact page with your order number, the item(s) you'd like to return and the reason.
We'll reply with return instructions and the return address. Our products ship from partner warehouses, so the return address may be different from the address your parcel came from. Items sent back without contacting us first can't be accepted.
Pack the item securely and send it with a trackable shipping service. Please keep your proof of postage until your refund has been issued.

Return shipping costs

If you're returning an item because you changed your mind or ordered the wrong size or color, you're responsible for the return shipping cost, and it isn't refundable. If we made a mistake, or the item arrived damaged or defective, you won't pay anything (see below).

Damaged, defective or incorrect items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and clear photos of the item and its packaging. We'll send a free replacement or issue a full refund, including any shipping you paid. In most of these cases you won't need to send the item back.

Items that can't be returned

Items that have been used by a pet, chewed, washed or damaged after delivery
Grooming and hygiene items (such as brushes, combs, bath tools and nail or paw trimmers) once opened or used, unless they arrived damaged or defective
Gift cards
Items returned more than 30 days after delivery

Refunds

When your return arrives, we'll inspect it and email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it can take another 5 to 10 business days for the refund to appear on your statement.

Original shipping charges are not refundable, except when the return is due to our error or a damaged or defective item.

Exchanges

The fastest way to get a different size, color or item is to return the one you have and, once your return is accepted, place a new order.

Cancelling an order

If you need to cancel, contact us as soon as possible. Orders that haven't yet been sent to our fulfillment partner can be cancelled for a full refund. Once an order has shipped it can no longer be cancelled, but you can return it under this policy.

Lost or undelivered parcels

If your order hasn't arrived within 30 days of the latest estimated delivery date, please contact us. We'll investigate with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund. Our Shipping Policy has more details.